Welcome to the Postal Redress Service
The Postal Redress Service (POSTRS) is an independent body whose role is to resolve disputes between licensed postal operators and their customers.
The law requires that all licensed postal operators be a member of an Alternative Dispute Resolution (ADR) scheme approved by the Postal Commission (Postcomm). Launched on 1st October 2008, POSTRS is currently the only approved scheme.
It is designed to help settle disputes involving customers or businesses about the receipt of mail from a licensed postal operator, or the purchase or use of licensed products or services (except for those products or services for which the customer has a contract with the member company).
Applying to POSTRS is free, and a list of the companies who subscribe to POSTRS can be found on the “Who is covered?” page, together with a list of their products and services that are covered under the scheme.
A list of Frequently Asked Questions (known as “FAQ’s”) gives further information about POSTRS and how it operates as do other parts of this website.
If you cannot find any information you need or would like any issues to be clarified, please email POSTRS or call 020 7520 3766. Or if you are hard of hearing and have a text phone you can call 020 7520 3767.
